Returns & Exchanges

PrimalTool Return/Exchange Policy

Thank you for shopping at PrimalTool. We appreciate your business and want you to be completely satisfied with your purchase. Please review our updated refund policy below.
30 Day Money Back Guarantee
We offer a 30-day money-back guarantee on all eligible purchases. If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund, given it follows the criteria(s) set below.

Non-Refundable Issues
Refunds will not be provided for application-related concerns. Due to the nature of our lashes, customers must thoroughly attempt to resolve any application issues by following our instructions. If, after a genuine effort, the application still doesn’t work, you may contact us to explain the issue. Upon review, if we determine that you did your best to apply the product, we will accept the return for a full refund.

Defective, Damaged, or Missing Goods
If you receive a defective or damaged product, we will gladly provide a replacement free of cost. Please contact us within 30 days of receiving your order to initiate the replacement process.
If there are items missing in your order, we will also gladly reship those to you. However, due to the nature of the product, you must reach out within 24 hours of receiving your order to be eligible to receive a refund for missing item(s).

Return Eligibility 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You must also provide the receipt or proof of purchase.

Return Process
To initiate a return, please contact us. Please note that returns must be accepted before sending the item back. Once accepted, you will be provided with the return address. Customers are responsible for covering the return costs. 
Cancellation Policy
Orders cannot be canceled once they have been shipped. Typically, orders are shipped within 5-7 business hours of being placed. Please consider this before finalizing your purchase.

Refunds
We will notify you upon receiving and inspecting your return. If your return is approved, a refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take some time for the refund to reflect in your bank or credit card account. If more than 15 business days have passed since your return was approved, please contact us for further assistance.
If you have any questions or concerns regarding our refund policy, please feel free to contact us.
Contact Us
For questions, inquiries, or feedback, please email us at:
support@PrimalTool.com